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Refill Policy

Peace of mind after delivery: which services include a refill, how to claim it, and the situations where it cannot apply — explained plainly.

Last updated November 2, 2026 5 min read

What the Refill Is

A refill is our commitment to top up delivered engagement if it drops after your order is complete. It exists because some fluctuation is normal on social platforms. If the count falls after delivery, you can request a top-up and we refill it until you have what you paid for, subject to the conditions below.

Which Services Include a Refill

Followers, subscribers, likes and views include a refill, on every platform. There is no fixed end date: we refill it until you have what you paid for.

Eligibility

To be eligible for a refill, all of the following must be true:

  • Your original order was delivered successfully and completely.
  • The service you purchased is followers, subscribers, likes or views.
  • The account, profile, post or channel is the same one from the original order.
  • The target remains public and reachable at the time of the refill request.

How the Refill Works

If you notice a drop, request a refill from your order page or by contacting support with your order number and target link. We verify the current count against your original order and top up the shortfall. Refills are processed like a normal order and delivered gradually to keep the result natural.

Simple to claim

Send your order number and target link from your order page or to support. That is all we need.

When a Refill Cannot Be Applied

A refill restores drops after delivery. It cannot recover losses caused by changes to the target. A refill does not apply where:

  • Private accounts — the account was made private, so delivery is blocked.
  • Username changes — the handle was changed, so the original target can no longer be matched.
  • Deleted accounts or content — the account, post or channel was removed.
Keeping the target public with the same username, and not deleting the content, is the single best way to keep your refill valid. See our Delivery Policy for related conditions.

How to Request a Refill

Ask from your order page, or email support@howtobuyfollowers.com with your order number and the target link. We will verify and process your refill as quickly as possible.

Contact

Questions about a refill? We reply within 24 hours at support@howtobuyfollowers.com.